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FAQs

How long does it take to receive my order?

MADE TO ORDER NAIL SETS - All luxury nails are made to order just for you! Each set is handmade by Sirena and therefor requires processing time. Processing time is 1-4 weeks, varying on order volume. Please email (info@sirenareenasboutique.com) or DM (@sirenareenasboutique) us if you have questions about your order timing, please have your order # available. Shipping time is typically an average of 2-3 business days but this is dependent upon your selection at checkout.
**For RUSH nail orders, please contact me for approval and price estimate. (It is an additional fee.)**
READY TO SHIP NAIL SETS - only require a processing time of 1-3 business days and shipping time is typically an average of 2-3 business days but this is dependent upon your selection at checkout. Ready to ship sets include our Instants, Quickies, and our ready to ship luxury nails.
ACCESSORIES - only require a processing time of 1-3 business days and shipping time is typically an average of 2-3 business days but this is dependent upon your selection at checkout.

 

What is the difference between Luxury, Instant, and Quickie nails?

Luxury Nails - handmade from start to finish by Sirena! Your nail set is first filed to perfect the shape of your choice, hand painted with love, topped with your choice of nail finish of either matte or glossy, and then gets a final file to ensure clean edges/shape. They are strong, durable, and reusable with proper cleaning and care.
Instant Nails - are designed with love by Sirena. They are already manufactured and are ready to ship! Each Instant nail set includes 24 nails for easy sizing, a nail prep kit, and glue/tabs.
Quickie Nails - are already manufactured. Ready to ship and perfect if you need a quick set! Each quickie nail set includes 20-24 nails for easy sizing and comes as is. 

 

How do I determine my custom nail size?

Please see our 'Size + Shape Guide' for some great information on selecting your size and shape.
Our pro tip recommendation is to order our Sizing Kit to ensure the best and most comfortable fit. 

 

Can I return/exchange/cancel my order?

Accessories: We will accept returns or exchanges for accessories based on the following conditions: product is unworn and unused, reason for returning/exchanging provided, and customer is responsible for return shipping cost. 
Press on Nails & Sizing Kits: ALL SALES FINAL! We will not accept any returns or exchanges for our nails. All custom ordered sets and ready to ship sets are final sale.
Order cancellations are only accepted within 48 hours of original purchase date. Please email info@sirenareenasboutique

 

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